TIBER PACK SERVICE & CUSTOMER CARE: THE VALUE OF AFTER-SALES SUPPORT THAT KEEPS YOUR SYSTEM RUNNING EFFICIENTLY AT ALL TIMES

TIBER PACK SERVICE & CUSTOMER CARE: THE VALUE OF AFTER-SALES SUPPORT THAT KEEPS YOUR SYSTEM RUNNING EFFICIENTLY AT ALL TIMES

Purchasing a cartoning system means investing in your company’s productivity. But the true value of this investment is measured over time, when uninterrupted production becomes essential for meeting delivery deadlines, maintaining quality and staying competitive.

For this reason, Tiber Pack regards after-sales service as an integral part of every project. Its aim is not simply to supply a machine, but to support the customer throughout the plant’s entire life cycle with qualified, prompt technical assistance aimed at maximising efficiency.

A partner who stands by your side

Our relationship with the customer does not end with the commissioning of the system. On the contrary, it is precisely at that point that an ongoing partnership begins.

Thanks to a dedicated service department, staffed by highly specialised technicians, Tiber Pack provides technical support, advice and targeted interventions to keep every packaging line in top working order.

Prompt support, including remote support

Minimising machine downtime is a top priority.

That is why Tiber Pack offers a remote support service via:

  • telephone support
  • video support;
  • augmented reality tools for diagnosis and troubleshooting.

Where necessary, our technicians are on hand to carry out work directly at the customer’s premises, ensuring prompt and effective support.

Spare parts delivered quickly

The availability of spare parts is essential to ensuring uninterrupted production. Thanks to in-house production and a well-organised components management system, Tiber Pack is able to guarantee delivery of mechanical spare parts within 24–48 hours, significantly reducing plant downtime. It also provides customers with the “SpareView” software programme to facilitate the swift ordering of spare parts.

Scheduled maintenance: prevention is better than a breakdown

Scheduled maintenance helps to prevent sudden breakdowns, extend the service life of equipment and maintain high performance over time. For this reason, Tiber Pack’s maintenance programmes are tailored to each customer’s specific production requirements, enabling them to:

  • to improve the reliability of the plant;
  • to reduce the costs of major maintenance;
  • to schedule maintenance work without interrupting production.

Training for staff

A high-performance machine only delivers its full potential if it is used correctly.

That is why we organise training sessions specifically for operators, so that they can make the most of all the systems’ features safely and with maximum efficiency.

New formats and revamping: a plant that grows with your business

Production requirements change over time. New products, new formats and new market demands call for increasingly flexible systems. That is why Tiber Pack offers revamping and technological upgrade services that enable you to expand the range of formats that can be handled, improve line performance and integrate new features without replacing the entire system. This investment extends the machine’s lifespan and increases its value over time.

Always Run: much more than just a slogan

‘Always Run’ embodies the philosophy that underpins Tiber Pack’s approach to after-sales service.

Every service call, every replacement, every upgrade and every maintenance task has a single aim: to ensure that our customers’ systems remain efficient, reliable and ready for production at all times.

Because the success of a system is not measured solely on the day it is installed, but by its ability to continue delivering high performance year after year.

DS SMITH PACKAGING ITALIA AND TIBER PACK JOIN FORCES TO DEVELOP INTEGRATED SOLUTIONS FOR SUSTAINABLE AND INNOVATIVE PACKAGING

DS SMITH PACKAGING ITALIA AND TIBER PACK JOIN FORCES TO DEVELOP INTEGRATED SOLUTIONS FOR SUSTAINABLE AND INNOVATIVE PACKAGING

In a market where sustainability, efficiency and innovation are increasingly intertwined, collaboration between companies with complementary expertise can make all the difference. It is from this vision that the partnership between Tiber Pack and DS Smith Packaging Italia, a leading global supplier of corrugated cardboard packaging solutions, has emerged.

The partnership between the two companies combines DS Smith’s expertise in designing sustainable packaging solutions with Tiber Pack’s know-how to develop innovative solutions that integrate packaging and automation, meeting the needs of an ever-changing market.

A combination of expertise that aims to create value, offering customers tangible benefits in terms of efficiency, competitiveness and sustainability.

virgolette 1
We share a vision centred on innovation, sustainability and creating value for our customers.
This collaboration will enable us to offer even more high-performance solutions, developed through an integrated approach that views packaging and automation as closely linked and complementary elements. We are convinced that this synergy represents a tangible benefit for our customers in terms of efficiency, cost savings, competitiveness and sustainability.
virgolette 2

Maurizio Ceci

CEO of Tiber Pack

Innovation in the service of sustainability

A key element of the collaboration is Nicetuck™, Tiber Pack’s proprietary technology that completely eliminates the use of glue in packaging. Thanks to a ‘glue-free’ approach, this solution offers several advantages: it helps to reduce emissions and costs throughout the production chain, eliminates the use of adhesives, thereby making packaging simpler and more recyclable, and optimises production lines by reducing the complexity of the machinery.

Today, companies are increasingly called upon to balance production efficiency, competitiveness and a reduction in their environmental impact. The partnership between DS Smith and Tiber Pack confirms that the future of packaging increasingly depends on the ability to create synergies between expertise, technology and shared visions.

For Tiber Pack, this partnership represents a further step on the path of innovation that has always set the company apart. Through the development of technologies such as Nicetuck™ and its collaboration with an international partner such as DS Smith Packaging Italia, Tiber Pack reaffirms its commitment to designing packaging solutions that are increasingly efficient, sustainable and tailored to the needs of the industry. To find out more, visit our websites at www.tiberpack.com and www.nicetuck.com

SUSTAINABILITY AND INNOVATION: TIBER PACK WINS THE INTERNATIONAL PACKAGING OSCAR THANKS TO ITS INNOVATION

SUSTAINABILITY AND INNOVATION: TIBER PACK WINS THE INTERNATIONAL PACKAGING OSCAR THANKS TO ITS INNOVATION

On the occasion of Interpack 2026, Tiber Pack was honored by the World Packaging Organization (WPO) for its Nicetuck project, receiving one of the most prestigious international awards in the packaging industry. The WorldStar Awards, presented annually by the WPO, recognize the world’s most innovative packaging solutions in terms of technology, functionality, and sustainability.
Representing the company on stage were Manolito Ciabatti, General Manager and Member of the Board of Directors of Tiber Pack, and Michele Celestini, Sales Area Manager and Project Manager of Nicetuck.
This significant achievement confirms the value of an approach built on technical expertise, continuous research, and a strong commitment to innovation. More than recognition for a single project, the award represents the outcome of a shared vision, developed every day through collaboration, passion, and the ability to transform market challenges into practical and effective solutions.
For Tiber Pack, receiving this recognition in an international setting such as the WorldStar Awards was a source of great pride and a further confirmation of the company’s ongoing commitment to designing innovative, high-value packaging solutions. The award received by Nicetuck highlights Tiber Pack’s ability to anticipate industry needs and actively contribute to the evolution of packaging on a global scale.

SNACKEX 2026

SNACKEX 2026

Less than a month remains until SNACKEX,
one of the most important international events for the snack industry!

We are pleased to announce that Tiber Pack will be exhibiting at this prestigious trade fair, a key reference event for the snack and dried fruit industry.

It will be a unique opportunity to meet customers and industry professionals, share innovation, discuss emerging market trends, and experience firsthand the full potential of Nicetuck.

🗓️ June 17–18, 2026
📍 FIL Expo, Lisbon – Hall 4, Stand 545

Interpack 2026

Interpack 2026

Interpack 2026 is just one month away.

We will be present from 7 to 13 May at Hall 14, Stand C52, where we will present our new model of Multiwrap case packer with Nicetuck technology.

This machine has been developed to ensure high production performance and meet the growing needs for sustainability in industrial processes.

We look forward to seeing you at the fair to discover all the news: an event not to be missed!

🔹 Interpack – Düsseldorf
📍 Hall 14 – Stand C52
📅 May 7–13, 2026

ROKLive EMEA 2026 – Interview with Managing Director & CTO, Manolito Ciabatti

ROKLive EMEA 2026 – Interview with Managing Director & CTO, Manolito Ciabatti

On the occasion of ROKLive EMEA 2026, the ROKstudios team interviewed our Managing Director & CTO, Manolito Ciabatti, on an increasingly central topic for the sector: the future of packaging.

Rethinking packaging today is no longer an option, but a strategic necessity. Sustainability, resilience and value creation are converging in a single point: innovation.

During the speech, Manolito shared a clear vision: sustainable innovation must be measurable, concrete and cheaper than current standards. It is not just about sustainability, but about designing intelligent solutions capable of optimizing processes, reducing waste and improving operational efficiency in an increasingly complex market.

NICETUCK was created to meet these needs.

🎬 Watch the full interview and learn how to turn packaging challenges into growth opportunities:


INTERVIEW LINK – CLICK HERE

ROKLive EMEA 2026

ROKLive EMEA 2026

We are proud to have taken part in ROKLive EMEA 2026, the leading event organized by Rockwell Automation, held from March 9 to 12 at the Madrid Marriott Auditorium Hotel & Conference Center.

During the conference, the TIBER PACK team presented NICETUCK, our innovative system, sharing its experience in sustainability applied to packaging with professionals from across the EMEA region.

The event proved to be a valuable opportunity for networking, discussion, and collaboration across different industrial sectors, strengthening our commitment to promoting innovation in the field of industrial automation.

Thanks to #RockwellAutomation for the hospitality and for creating a space for dialogue and growth for the entire industrial ecosystem.

Tiber Pack wins the WorldStar Global Packaging Awards 2026

Tiber Pack wins the WorldStar Global Packaging Awards 2026

We are proud to announce that Tiber Pack is among the winners of the WorldStar Global Packaging Awards, one of the most prestigious international recognitions in the packaging industry, presented by the World Packaging Organization (WPO).

The WorldStar Awards recognize each year the best packaging solutions worldwide, highlighting projects that stand out for innovation, sustainability, functionality, and ergonomics.

Thanks to winning the Best Packaging 2025 award presented by the Istituto Italiano Imballaggio during Ipack-Ima, Tiber Pack was able to submit the Nicetuck project, which has now achieved this important international recognition, bringing the excellence of Italian packaging to the global stage.

This milestone once again confirms our commitment to increasingly innovative and sustainable solutions.
The award ceremony will take place on May 8, 2026, in Düsseldorf during the Interpack trade fair, where we will also be present as exhibitors. We look forward to celebrating together.

https://worldstar.org/winners_detail/

Secondary Packaging and End of Line Automation: A Strategic Investment for Modern Manufacturing

Secondary Packaging and End of Line Automation: A Strategic Investment for Modern Manufacturing

In today’s manufacturing environment, secondary packaging and end of line automation are no longer secondary considerations. They play a central role in determining operational efficiency, product quality, and long term competitiveness.

Companies that modernize their end-of-line operations see measurable improvements: higher productivity, lower operating costs, improved safety standards, and more consistent output. In fast-moving markets, these advantages are not incremental they are decisive.

Why End of Line Automation Matters

The end of the production line is where efficiency either holds together or falls apart.
Automated end of line systems ensure:
• Accurate case packing and sealing
• Consistent product positioning
• Precise pallet patterns
• Reduced handling errors
The impact is immediate: fewer rejects, fewer returns, less product damage during transport, and stronger quality control.
Beyond performance, automation also reduces repetitive and physically demanding tasks for operators, contributing to a safer and more compliant work environment.

The Role of Secondary Packaging

Secondary packaging includes all operations that follow primary packaging case packing, sealing, labeling, weight control, and palletizing.

This stage forms the bridge between production and logistics. When optimized, it protects the product, improves warehouse flow, and enhances the customer’s perception of quality. When neglected, it becomes a bottleneck.

Manual processes or outdated equipment can slow down the entire production line and limit scalability. That’s why companies focused on growth increasingly prioritize this area.

Tiber Pack: Engineering Efficiency Since 1968

Since 1968, Tiber Pack has specialized in end of line automation, designing and manufacturing reliable, high-performance systems built to last.

The company’s secondary packaging solutions integrate advanced technologies and intelligent software to meet the demands of flexible production environments. Systems are designed to manage multiple product formats with fast, guided changeovers reducing downtime and maximizing line efficiency.
This level of flexibility is particularly valuable for:
• Private label producers
• Companies with diversified product ranges
• Manufacturers operating in fast-changing markets
Adaptability is no longer optional it is a competitive advantage.

Questa flessibilità è particolarmente importante per aziende che operano nel mondo delle private label o per realtà con ampie gamme di prodotto, dove la capacità di adattarsi rapidamente alle richieste del mercato rappresenta un vantaggio competitivo concreto.

But what truly differentiates Tiber Pack is its long term approach. The relationship does not end with installation. Comprehensive after-sales support includes remote assistance, rapid technical interventions, spare parts management, new format development, and preventive maintenance programs.

The objective is simple: keep your end-of-line running at peak performance over time.

Automation as a Critical Success Factor

Shorter lead times. Smaller production batches. Higher quality expectations.
These are the realities of modern manufacturing.
Investing in automated secondary packaging is not just about speed. It’s about building a production system that is efficient, reliable, and ready to scale.
Companies that strengthen their end-of-line operations gain flexibility, reduce operational risks, and position themselves for sustainable growth.

In today’s competitive industrial landscape, end of line automation is no longer a technical upgrade it’s a strategic decision.
And increasingly, it’s a necessary one.

Wrap Around with Pre-tear and Tray

Wrap Around

Wrap Around with Pre-tear and Tray

Wrap Around with Pre-tear and Tray: the new frontier in packaging with Nicetuck technology for the snack market

In the snack sector, where shelf visibility and product organisation influence purchasing decisions,
companies are looking for innovative packaging solutions that reduce operating costs and
improve sustainability, both for retailers and end consumers.

In this context, Wrap Around with pre-tear and tray, integrated into the Nicetuck automatic glueless cartoning system, is proving to be a high-performance solution for creating shelf-ready packaging and optimising product presentation at the point of sale.

Wrap Around
Wrap Around

Why the Nicetuck Wrap Around is ideal for the snack market

The snack sector, in particular products such as crisps, uses lightweight and delicate primary packaging that is prone to damage during transport and handling. For this reason, the pre-tear Wrap-around and tray integrate perfectly with Nicetuck technology which, ensuring excellent product protection, provides adequate resistance to compression and stress generated by shipping.

The result is a modern, sustainable and high-performance packaging.

It is modern because it meets current retail needs by offering better shelf display.

It is sustainable thanks to the elimination of glues and adhesives, the simplification of materials, and the resulting improved recyclability of the packaging.

It is high-performance, ensuring effective protection for delicate products such as crisps and other snacks.

Integration of Nicetuck technology into the tray

Thanks to in-depth studies and tests, Tiber Pack has decided to extend the benefits of Nicetuck glue-free Wrap Around to the tray, also known as the display.

Integrating Nicetuck technology into the tray results in easily stackable packaging and ensures excellent visibility on the shelf.

Within the Nicetuck project, Tiber Pack is paying particular attention to the snack segment and has confirmed its participation in Snackex, the international trade fair for the savoury snack and extruded food industry, which will be held in Lisbon from 17 to 18 June 2026. This participation is a strategic step towards presenting the innovative solutions developed with Nicetuck technology, designed to improve the efficiency, sustainability and visibility of packaging on the shelf.

Snackex will therefore be an opportunity to meet partners, customers and industry operators, share news, and consolidate Tiber Pack’s role as a leader in the evolution of packaging for snacks and crisps.